Terms of Service

These terms are a legal agreement between you and Matthew Desborough, a sole trader based in the United Kingdom ("Sentway", "we", "us"). They govern your use of the Sentway service at sentway.app, sites served on sentway.page, and any connected tools we provide, including access through AI assistants. By creating an account or using the service you agree to these terms. If you do not agree, do not use the service. If you use Sentway on behalf of a company, you confirm you have authority to bind that company, and "you" means the company. Our Privacy Policy explains how we handle personal data and forms part of this agreement.

"Operator" means an account holder who publishes content through Sentway. "Visitor" means a person who views or interacts with a published site. "Site" means a collection of pages published by an operator and served on a sentway.page subdomain. "Content" means anything an operator publishes through the service, including pages, text, code, and files.

Sentway hosts and serves pages that you author or that are authored for you, on your own subdomain of sentway.page. The service lets you control who can access a site through access gates, and records how visitors interact with your sites on your behalf, including form submissions, file uploads, and activity data. Sentway exercises no editorial control over your content and applies no design of its own to it. What you publish is yours, appears as you wrote it, and is your responsibility.

You must be at least 18 years old to hold an account. You agree to provide accurate information, keep your login credentials secure, and tell us promptly if you believe your account has been compromised. You are responsible for everything done through your account. Each account is for a single user.

You retain all ownership rights in your content. You grant us the licence we need to operate the service: to host, store, reproduce, transmit, and display your content for the purpose of serving your sites to their intended audience, creating backups, and operating the features you use. This licence ends when your content is deleted from the service, except for copies held in routine backups for a limited period. You are solely responsible for your content, including its legality, accuracy, and its respect for the rights of others. You confirm that you have all rights needed to publish it and to grant us this licence.

You must not use Sentway to publish or do any of the following: collect login credentials, payment card details, or other sensitive credentials by deception; impersonate any person, brand, or organisation, or create pages designed to be mistaken for another party's login or official page; distribute malware or malicious code; infringe intellectual property rights; publish content that is unlawful in England and Wales or in the place it is directed at; harass, defame, or threaten any person; send or facilitate spam; or attempt to probe, disrupt, or gain unauthorised access to the service or to other accounts. You must not resell or white-label the service without our written agreement. You must not use the service in a way that imposes unreasonable load on our infrastructure; we apply rate limits to protect the service for everyone.

Sentway can be operated through AI assistants that you connect to your account. Anything done through a connected tool is treated as done by you. You are responsible for the tools you connect and for reviewing what they publish, and these terms apply to content published that way exactly as if you had published it directly.

Sentway, including its software, design, branding, and documentation, belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service while you have an account. You must not copy, modify, reverse engineer, or create derivative works of the service except as the law allows. If you give us feedback or suggestions, we may use them without obligation to you.

We scan content at the time of publishing for signs of phishing, credential harvesting, malware, and unsafe links. Publishing can be blocked where scanning detects a serious problem, and content can be flagged for human review. Every served page carries a way for visitors to report abuse. If we reasonably believe content or an account breaks these terms or the law, we may remove or unpublish content immediately, suspend or restrict an account, or terminate it in serious cases. Where practical and lawful we will tell you what happened and give you a chance to respond. Nothing in this section obliges us to monitor content, and scanning does not make us the publisher of your content. If you believe content served through Sentway infringes your copyright or other rights, report it through the report abuse link on the page or contact us using the details below, and we will review it promptly.

When visitors interact with your sites, you decide what is collected through your gates, forms, and pages. For visitor personal data collected through your sites, you are the data controller and Sentway processes that data on your behalf and on your instructions, as described in the Privacy Policy. You are responsible for having a lawful basis for what you collect and for responding to visitors' rights requests, and we provide tools to help, including visitor data erasure. Every gated page carries a disclosure telling visitors that you shared the page and can see how they use it; this disclosure cannot be removed. A separate data processing agreement will be made available; until then the Privacy Policy describes our processing commitments.

Sentway offers a free tier and a paid Pro subscription. Free tier sites carry a Sentway badge, are excluded from search engine indexing, and limit how many submissions you can view. Submissions are always stored regardless of plan limits; caps affect visibility only, and upgrading reveals stored submissions retroactively. Pro is billed in advance at the price shown at checkout, plus any applicable taxes, and renews for further periods until you cancel. You can cancel at any time from account settings, and Pro features continue until the end of the period you have already paid for. We do not refund part of a billing period unless the law requires it or we agree otherwise. We may change prices and what is included in each plan, and if a change materially reduces the plan you are on we will give you reasonable notice.

Pro accounts can charge visitors for access to a whole site or to selected pages. Selling requires a Stripe account connected to Sentway. You are the seller of whatever you sell: you set the price, decide what the buyer receives, and are responsible for providing it. Before you can sell in live mode you must give us the public trading name, support email address, and trading address that we show to buyers, and you are responsible for keeping them accurate. The price you set is the total amount the buyer is charged for that sale, and you must include any tax that applies to your sale in it. Payments for your sales are made into your own connected Stripe account rather than to Sentway. For each sale Sentway takes a platform fee of 5% of the sale price. Stripe charges its own fees, which are separate from our fee and are handled under your agreement with Stripe. Your use of Stripe is governed by your agreement with Stripe, and any checks Stripe carries out on you, and when and how it pays you, are matters between you and Stripe rather than commitments we make. We may suspend selling on an account where we reasonably believe a sale breaches these terms or the law.

When you pay for access to a site published through Sentway, your contract for that content and that access is with the site owner who published it, not with Sentway. Sentway provides the checkout, records the purchase, and controls access on the site owner's behalf. The site owner decides the price, what the payment gives you, how that is described, and how long the access lasts, which may be a fixed period or unlimited. Payments are taken through Stripe on the site owner's own connected Stripe account. Stripe handles payment processing and the checks on the site owner's identity; neither Stripe nor Sentway becomes the seller of what you buy. The site owner sets each paid offer to one of two audiences. Where an offer is sold to consumers, before you confirm payment you are shown the seller's trading name, support email address, and trading address, a description of what you are buying, the total amount you will be charged, and how long the access lasts, and you are asked to confirm that you want access to start immediately and that you understand you lose your 14-day right to cancel once it does; the sale cannot proceed without that confirmation. Where an offer is sold to business customers only, you are instead asked to confirm that you are purchasing wholly or mainly for business purposes, and the consumer-specific checkout information is not shown. That confirmation records the basis on which the sale was made; it does not by itself decide whether any consumer rights apply to you. After the sale we email you a confirmation of the purchase, which includes those details and the wording you confirmed, so you have a copy you can keep. We keep a minimal record of that purchase and that confirmation for as long as we are legally required to, and it can remain after the related account, site, offer, purchase, or visitor record is deleted. What you buy is access for you; you must not redistribute or resell the content unless the seller allows it. Questions, complaints, and refund requests should go to the site owner first. If you cannot reach them, or you believe a site is being used unlawfully, you can report abuse and we will review it. Nothing in these terms affects the statutory rights you have as a consumer.

Refund decisions on a sale are the seller's. Any refund policy a seller publishes applies subject to the buyer's statutory rights under applicable consumer law and cannot reduce them. Refunds are issued through Stripe from the seller's connected account. Where a payment is refunded in full, or a dispute or chargeback is resolved against the seller, the access bought with that payment is withdrawn. Where a payment is only partly refunded, access continues unless the seller withdraws it. When a sale is refunded, Sentway's platform fee on that sale is refunded in proportion. We may withdraw access where a payment is reversed, where we reasonably suspect fraud, or where the content has been removed under section 7.

You are responsible for working out, charging, collecting, reporting, and paying any tax due on the sales you make through Sentway, including VAT or any other sales tax, and for issuing any receipts or invoices your buyers or the law require. Sentway is not your tax agent and does not calculate, collect, or remit tax on your sales. Our own charges to you, such as the Pro subscription and the platform fee, are a separate supply from us to you and we account for tax on those ourselves.

The acceptable use rules in section 6 apply to paid content in full. In addition, you must not sell or take payment for: anything unlawful in England and Wales or where your buyer is located; goods or services that need a licence, authorisation, or registration you do not hold, including financial, credit, insurance, legal, medical, pharmaceutical, gambling, adult content, weapons, alcohol, tobacco, or nicotine products; anything that infringes another person's rights; access to content you do not have the right to distribute; or anything on Stripe's restricted businesses list. You must not use the Sentway checkout to take payment for something delivered outside Sentway in order to work around these rules, and you must never collect payment card details yourself on a Sentway page.

We work to keep Sentway available and fast, but we do not guarantee uninterrupted availability and the free tier carries no service level commitment. We may change, add, or remove features, and may discontinue the service or parts of it; where a change materially reduces the service you receive, we will give reasonable notice where practicable. The service depends on third party infrastructure providers, and events affecting them can affect availability.

You can stop using Sentway at any time and can delete your account from account settings. Account deletion takes effect after a grace period of 7 days, during which you can cancel; after that your account, sites, and data are permanently deleted, subject to limited retention where the law requires it. You can export your account data from account settings before deleting. We may suspend or terminate your account for a serious or repeated breach of these terms, where the law requires it, or if the service is discontinued. On termination your sites stop being served, and the licence in section 5 ends.

The service is provided as is and as available. We do not promise that it will be error free, that it will meet your requirements, or that content published by operators is accurate or safe. Sites on sentway.page are published by their operators, not by us, and we are not responsible for them. Nothing in this section limits our obligations under section 15.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Subject to that, we are not liable for loss of profits, loss of business, loss of anticipated savings, loss or corruption of data beyond taking reasonable care of it, or any indirect or consequential loss; and our total liability to you arising out of or in connection with the service in any 12 month period is limited to the greater of 100 GBP and the amounts you paid us for the service in that period, including subscription charges and platform fees on your sales, but excluding amounts paid to a seller's own Stripe account for a purchase. If you use Sentway as a consumer, these terms do not affect your statutory rights, and nothing in these terms excludes liability that consumer law does not allow us to exclude.

If you use Sentway in the course of business, you agree to compensate us for losses, claims, and reasonable costs we incur arising from your content, your breach of these terms, or your unlawful use of the service, except to the extent caused by our own breach or negligence. This section does not apply to consumers.

These terms, together with the Privacy Policy, are the entire agreement between us about the service. If any part of these terms is found unenforceable, the rest remains in effect. If we do not enforce a right under these terms, that is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a reorganisation or sale of the business, and your rights will not be reduced as a result. No third party has rights under these terms.

We may update these terms as the service evolves. If a change is material we will give you reasonable notice, by email or in the product, before it takes effect. If you keep using the service after a change takes effect, the updated terms apply. If you do not agree to a change, stop using the service and delete your account before the change takes effect.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, except that if you are a consumer you may also rely on the mandatory consumer protections of the country you live in and bring proceedings there.